Privacy policy
Last updated: 6 Oct 2026
At Black Bear (Black Bear Events W.L.L., CR no. 223416, Doha, Qatar) we respect your privacy. This page explains what data we collect on our website, in your account and in BLACK BEAR CLUB, how we use it, how long we keep it and how to ask us to see or delete it.
What we collect when you order or ask
The name and mobile number you enter in the quote, contact, Print SOS or events form, together with the product or event you chose, the files you attach and any note you write.
The name, mobile number, email, delivery address and print files you provide when you place an order, so we can produce and deliver it.
General technical data about your visit, such as how you reached the site, through advertising measurement tools like Google Ads. Sign-in and member card links are removed from the addresses these tools receive.
Your account and sign-in
If you create an account we keep your name, mobile number, email, preferred language, saved addresses, notification preferences and the orders, support tickets and files linked to it.
You sign in with a one-time code sent by SMS to your phone, or with a sign-in link sent to your email. Sign-in codes are deleted after 24 hours and sign-in links after 7 days.
BLACK BEAR CLUB: points, member card, missions and invitations
For club members we keep a points record (points earned from orders, receipt claims, missions and invitations, points redeemed and points that expire), your tier, your member ID and the rewards you receive or use.
Your member card carries a QR code. Scanning it opens a page that shows your member ID, tier and points only, never your name, phone or email.
When you scan a BLACK BEAR code on a product, we record which code you scanned and when, to count it towards your missions.
When you open a friend's invitation link, we store a cookie for 30 days so that, if you sign up, the invitation is credited to your friend. Your friend sees only how many people they invited and the points they earned, not who you are.
Discount verification
To apply an entity or partner discount we may ask for your membership number, your work email or a photo of your card, and for a partner discount a screenshot of the partner app. Only our team sees them, to decide the request.
The photo of your card and the partner screenshot are deleted 30 days after the request is decided, whether it was approved or refused.
Gifts and Bear Box
When you send a gift, you give us the recipient's name, mobile number and address and your gift message. We use them only to prepare and deliver the gift and to arrange the delivery with the recipient. Please share them only with the recipient's knowledge.
Receipt claims and review photos
To claim points for a purchase at a partner stand, you send the receipt number, amount, date and a photo of the receipt. The photo is deleted 30 days after the claim is decided; the claim record stays with your points history.
A review photo you send with a rating and caption is seen by our team. We publish it only if you ticked the box allowing it.
BLACK BEAR EDITIONS requests
When you ask to acquire a piece, book a private viewing or propose a collaboration, we keep your name, mobile number, email, message, preferred date and, for artists, the portfolio link and technique you send, to answer your request.
Messages we send you
We send sign-in codes by SMS, through Twilio, and order updates and club messages by email, through Zoho (Zoho Mail). When you message us on WhatsApp, we reply there, through Meta's WhatsApp Business service. You can turn off the optional messages in your account settings.
We keep a record of each message sent for 30 days, or 90 days when sending failed, and then delete it.
Why we collect it
To contact you and send you the quote you asked for.
To produce and deliver your order and keep you updated on its status.
To run your account and the club: sign you in, credit and redeem points, verify discounts and answer your requests.
To measure our advertising campaigns and improve our service.
Where it is kept and who processes it
Your data is kept in the systems our sales and production team use. We do not sell it. We share it only with the service providers that run the site and our services on our behalf: Google Cloud (Google Cloud Platform: hosting and file storage), Zoho (Zoho Mail: email), Twilio (sign-in codes by SMS), Google (advertising measurement), Meta (WhatsApp, when you message us), SADAD Payment Solutions (card payments), Porter Express (courier deliveries: the recipient's name, mobile number and address) and our own delivery team.
Some of these providers process data outside Qatar. They process it only to provide their service to us.
Card payments are processed directly by SADAD Payment Solutions. We never see or store your card number.
How long we keep it
Files uploaded but never attached to an order or request are deleted after 90 days, and uploads that never finished after 24 hours.
Card photos, partner screenshots and receipt photos are deleted 30 days after the request is decided.
Orders, invoices and their contact and delivery details are kept for as long as the law requires us to keep accounting records, even after an account is deleted.
Other account data is kept while your account is open, and deleted or anonymised when it is deleted, as described below.
Your rights: see, correct, export and delete
You can ask to see, correct, receive a copy of or delete your data at any time, whether or not you have an account. Contact us on +974 7009 5666. We may ask you to confirm the request from the mobile number you used with us; our team then exports your data or erases it.
You can also delete your account yourself from your account settings. It is deleted after 30 days, and signing in again within that time cancels the deletion. When it is deleted we remove your name, phone, email, addresses, sign-in methods, preferences, notifications, support tickets, discount details, the record of who invited you, gift recipients' details and your photos, and zero your points. Orders and invoices, with their contact and delivery details, stay for the legal retention period described above.
Contact
For any question about this policy: Black Bear Events W.L.L., trading as Black Bear, Building 16, Street 840, Zone 24, Doha, Qatar. Phone and WhatsApp: +974 7009 5666.